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Voice AI adoption is rapidly accelerating — and the gap between scripted IVR trees and truly intelligent voice agents is closing fast.
In this Fin x Cartesia conversation, Peter Bar (Product Lead, Fin Voice, Intercom) sits down with Israel Shalom (Head of Product, Cartesia) to explore what it actually takes to build production-grade voice AI for the phone and why shipping great voice experiences demands a fundamentally different bar for product quality and customer experience.
They cover the mechanics behind human-feeling voice AI, how high-performing teams design for real conversational complexity, and how to evaluate and scale voice responsibly as these systems grow.
Whether you're a product leader, builder, designer, or engineer working on the frontier of AI — this one's for you.
Watch this episode on YouTube: https://youtu.be/x4gw-LxNk5s?si=SSTCuftxXiIPrkvb
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