Fin Meetups: Conversations with AI Leaders

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#AIProductStrategy #AINative #AILeadership #AIFutureOfWork #AIAgents

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Fin x Zapier x Cloudflare meetup: Building Connected AI Systems with MCP

At our Fin × Zapier × Cloudflare meetup in San Francisco, Diego Ballona (Intercom, building Fin), Anna-Marie Clifton (Zapier), and Brendan Irvine-Broque (Cloudflare) unpacked what it really takes to build connected AI systems using the Model Context Protocol (MCP).

From early challenges to new opportunities, the discussion covered:

How MCP is reshaping interoperability between agents and systems

Lessons on orchestration, triggers, and reliability

Why “fleets” of micro-agents are the next evolution of work

Watch for insights from three teams building the future of AI infrastructure—fast, flexible, and production-ready.

👉 Subscribe to Fin’s channel for more conversations with the builders shaping the next era of AI.

Stay ahead of the next wave of AI transformation.

👉 Subscribe for more Fin meetups and conversations with the people building what’s next.

Learn more at https://www.fin.ai

Attend a Fin Meetup in a city near you: https://luma.com/fin

See customer stories → https://www.intercom.com/customers

Check out product FAQs → https://www.intercom.com/help

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Fin x Glean x Jasper meetup: How AI is Fueling the GTM Engine

AI is rapidly reshaping how companies scale.

The traditional go-to-market model—funnels, handoffs, quarterly targets—no longer fits. In its place, a living, adaptive system is emerging: one that learns continuously, compounds intelligence across teams, and transforms not just GTM strategy but the entire system of work behind it.

AI is dissolving silos, redefining roles, and pushing leaders to rethink how decisions get made. This isn’t just a technology shift; it’s a new form of judgment.

In this conversation, Des Traynor (Intercom, building Fin), Arvind Jain (Glean), and Timothy Young (Jasper) break down how AI is redefining the foundations of growth—and what taste, trust, and leadership look like in a world where information is infinite.

You’ll learn:

• How GTM architecture is shifting as context and intelligence make every function smarter

• Real examples of how leaders are balancing autonomy, accountability, and trust in AI-led products

• How strong AI foundations enable better customer understanding, faster learning loops, and scalable growth

• What it takes to build AI-ready organizations—preparing teams, data, and decision-making for AI-driven scale

Expect bold viewpoints, practical frameworks, and honest reflections from the builders shaping the AI foundations of modern GTM teams.

Speakers:

• Des Traynor, Co-founder & CSO, Intercom (building Fin.ai)

• Arvind Jain, Founder & CEO, Glean

• Timothy Young, CEO, Jasper

Stay ahead of the next wave of AI transformation.

👉 Subscribe for more Fin meetups and conversations with the people building what’s next.

Learn more at https://www.fin.ai

Attend a Fin Meetup in a city near you: https://luma.com/fin

See customer stories → https://www.intercom.com/customers

Check out product FAQs → https://www.intercom.com/help

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#ArtificialIntelligence #GTMStrategy #SaaSLeadership #AIGrowth #FutureOfWork

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Fin x Jam x Vercel meetup: The AI Loop Connecting Support and Engineering

Support and engineering teams often sit on opposite sides of the same customer problem, with critical context getting lost in the handoff.

In this Fin x Jam x Vercel fireside chat, leaders from Intercom, Jam, and Vercel explore how AI, collaboration tools, and new team structures are closing that gap.

We unpack what it takes to turn customer conversations into engineering insight without losing speed, empathy, or trust. You’ll hear real stories about proactive support, automated triage, self-healing systems, issue clustering, and why “everyone is on team support” in the AI era.

You’ll walk away with:

• Real stories from teams bridging the divide between CX and engineering

• A model for connecting customer conversations to engineering action

• Practical examples of AI and automation reducing latency between problem and resolution

• Lessons learned from failures, fixes, and the systems that made collaboration click

Speakers:

• Dave Lynch, VP Engineering, Intercom, building Fin

• Matt Rubright, CCO, Jam

• Lindsey Simon, VP Engineering, Vercel

A candid, practical conversation for engineering leaders, support teams, and anyone building AI-powered products.

Stay ahead of the next wave of AI transformation.

👉 Subscribe for more Fin meetups and conversations with the people building what’s next.

Learn more at https://www.fin.ai

Attend a Fin Meetup in a city near you: https://luma.com/fin

See customer stories → https://www.intercom.com/customers

Check out product FAQs → https://www.intercom.com/help

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#AIEngineering #CustomerSupportAI #DevTools #LLMAgents #EngineeringLeadership

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Fin x Figma meetup: Shaping the Future of AI Tools

At our Fin × Figma meetup in San Francisco, Jordan Neill (SVP Engineering, Intercom, building Fin) and Marcel Weekes (VP Engineering, Figma) explored what it really takes to build AI products that customers can trust.

They shared how AI is reshaping everything—from org design to product strategy—and why speed, clarity, and experimentation now define great engineering.

Stay ahead of the next wave of AI transformation.

👉 Subscribe for more Fin meetups and conversations with the people building what’s next.

Learn more at https://www.fin.ai

Attend a Fin Meetup in a city near you: https://luma.com/fin

See customer stories → https://www.intercom.com/customers

Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us

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#FinMeetup #AIBuilders #ProductEngineering #AITransformation #FigmaAI

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Fin x Legora x Personio meetup: Leading Change in the Age of AI

AI is no longer a side project. It’s reshaping products, org structures, and how teams work.

At Slush in Helsinki, Brian Donohue (Intercom, building Fin), Max Junestrand (Legora), and Hanno Renner (Personio) sat down for a candid conversation about what it really takes to lead through this shift.

Across companies at very different stages—an established SaaS platform, a fast-growing HR system, and a born-in-the-LLM-era legal tech startup—the same themes emerged:

• AI transformation isn’t linear

• Process definition is now a strategic bottleneck

• Demos are easy; reliable systems are hard

• Services are back

• Teams and roles are being reshaped in real time

This full recording digs into the messy, operational reality behind AI adoption: documenting workflows before you automate them, navigating market ambiguity, balancing model vs. application-layer value, and designing orgs where hybrid, generalist roles thrive.

If you want to understand how leaders are making real bets—not just talking about AI—this is the conversation.

Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin

Stay ahead of the next wave of AI transformation.

👉 Subscribe for more Fin meetups and conversations with the people building what’s next.

Learn more at https://www.fin.ai

Attend a Fin Meetup in a city near you: https://luma.com/fin

See customer stories → https://www.intercom.com/customers

Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us

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