Armchair quarterbacking isn’t just for sports anymore. We’re taking the same approach to companies: what would you do in their shoes?
Each episode, our lively panel will debate a new issue ripped from the headlines involving a different well-known company. Between our instincts, experiences, and unsolicited opinions, we may just come up with gold.
At the end, we’ll critique ourselves and see how we did.
If we fixed it, you’re welcome!
Look for it in the Fall of 2024. Subscribe to the podcast so you don't miss a single episode!
As we prepare to launch Season 2, we are revisiting some of our most talked about episodes from the first season, starting with Starbucks.
In this episode of "We Fixed It, You're Welcome," the hosts tackle the challenges facing Starbucks. They discuss the coffee giant's identity crisis, balancing efficiency with community, and navigating recent controversies.
The conversation explores Starbucks' competitors, loyalty programs, and the impact of cancel culture. The hosts propose a hybrid model, suggesting Starbucks create two distinct experiences: Starbucks Express for quick service and Starbucks Lounge for a community-focused atmosphere.
They emphasize the importance of data-driven decision-making, gamification of loyalty programs, and tailoring experiences to different locations. The episode concludes with recommendations for Starbucks to lean into its loyalty program, expand it, and separate locations based on customer needs.
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Disclaimer:
A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.
By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.
Music by Milo W.
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