Scale: How Yelp drove down churn by building a customer success org (S02:E01)Scale: How Yelp drove down churn by building a customer success org (S02:E01)
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Scale: How Yelp drove down churn by building a customer success org (S02:E01)
Kayti Sullivan (Yelp) chats to Kaitlin Pettersen (Intercom) about why at a certain point of growth, companies need to create a customer success organization to grow customer relationships and revenue.
