Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the service they provide.
The Masters are happening at the time of this month's recording... which got us thinking: how is handling customer complaints like scoring in golf? Ed Gagnon with Customer Service Solutions (www.cssamerica.com) and Alan Jackson with The Jackson Group (www.thejacksongroup.com) tackle this question and help you see how the two are related. Handling customer complaints takes planning, collaboration, and forethought... much like playing a good round of golf. Ed shares his top suggestions for handling customer complaints, and along the way teaches Alan a few things about what many consider to be one of the toughest game you can play... all in this month's episode of "Stepping Up Service".
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