According to recent statistics, communication methods vary by generation with Baby Boomers preferring face-to-face, Gen X leaning toward email and social apps, Millennials liking 2-way text or chat, and Gen Z voice memos. With such a spectrum of preferences, how do credit unions effectively cater to this diversity? On today’s episode, our host Jami Jennings, VisiFI’s Vice President of Product Marketing Strategy, andNadine Hohnke, AVP of Member Experience and Product Development at Public Service Credit Union explore how members prefer to communicate and their evolving expectations. Listen in as they discuss chatbots, video banking, text messaging, social media, and more.

This is another Hurrdat Media Production. Hurrdat Media is a podcast network and digital media production company based in Omaha, NE. Find more podcasts on the Hurrdat Media Network by going to HurrdatMedia.com or Hurrdat Media YouTube channel!

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