Welcome to the ExPEERience podcast, where leaders in the field of world-class Customer Experience (CX) share insights on how to differentiate your brand by delivering exceptional experiences.
Listen in on the dynamic conversation as host Paula Hansen, SAP Customer Experience Chief Revenue Officer, captures the stories, expertise and practical advice of thought leaders, executives and futurists who are defining the CX of tomorrow. Hear about advancements in technology that are helping to redefine customer experience and learn how your peers are leveraging new ideas to transform business today.
The podcast is presented by SAP, the world’s largest provider of enterprise application software.
What does it mean to deliver an exceptional customer experience? Is it possible to build amazing experiences before engaging with customers? And how can you anticipate your customers’ future needs and preferences, so you can evolve your CX efforts to meet their ever-changing needs?
Hi, I’m Paula Hansen, Chief Revenue Officer for SAP Customer Experience and I’m thrilled to bring to you a brand new podcast. I call it ExPEERience, with an emphasis on “peer,” because this is a series that will sound like the kind of conversation you have with your peers, your colleagues, those individuals who are as passionate about the future of CX as you are. I know you’re going to love it.
Joining me on each episode of ExPEERience will be a collection of world-class Customer Experience leaders, you’ll hear stories of how business were transformed when they put great CX at the heart of their strategies. ExPEERience, with me, Paula Hansen, launches this fall. Subscribe now, so you don’t miss a single episode.