Learn to connect better with others in every area of your life. Immerse yourself in spirited conversations with people who know how hard it is, and yet how good it feels, to really connect with other people – whether it’s one person, an audience or a whole country. You'll know many of the people in these conversations – they are luminaries in our culture. Some you may not know. But what links them all is their powerful ability to relate and communicate. It's something we need now more than ever.
Chris Voss is a former FBI hostage negotiator who has used communication to save lives. Alan Alda interviews Chris about his experiences and they discuss intense situations where empathy has been successfully used as a tool to guard against the unthinkable. Alan also has a few tricks up his own sleeve as he lures Chris into a role play situation to see how well he does under pressure.