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New Relic's Chief Customer Officer Arnaldo (Arnie) Lopez details how their observability platform helps 70,000+ customers monitor cloud performance through AWS infrastructure while introducing AI capabilities that simplify operations.
Topics Include:
- Arnie Lopez is SVP, Chief Customer Officer at New Relic.
- Oversees pre-sales, post-sales, technical support, and enablement teams.
- New Relic University offers customer certifications.
- Founded in 2008, pioneered application performance monitoring (APM).
- Now offers "Observability 3.0" for full-stack visibility.
- Prevents interruptions during cloud migration and operations.
- Serves 70,000+ customers across various industries.
- 16,000 enterprise-level paying customers.
- Platform consolidates multiple monitoring tools into one solution.
- Helps detect issues before customers experience performance problems.
- Market challenge: customers using disparate observability solutions.
- Reduces TCO by eliminating multiple monitoring tools.
- Targets VPs, CTOs, CIOs, and sometimes CEOs.
- Decade-long partnership with AWS.
- Platform built on largest unified telemetry data cloud.
- Uses AWS Graviton instances and Amazon EKS.
- AWS partnership enables innovation and customer trust.
- Three AI approaches: user assistance, LLM monitoring, faster insights.
- New Relic AI helps write query language (NURCLs).
- Monitors LLMs in customer environments.
- Uses AI to accelerate incident resolution.
- Lesson learned: should have started AI implementation sooner.
- Many customers still cautiously adopting AI technologies.
- Goal: continue growth with AWS partnership.
- Offers compute-based pricing model.
- Customers only pay for what they use.
- Announced one-step AWS monitoring for enterprise scale.
- Amazon Q Business and New Relic AI integration.
- Agent-to-agent AI eliminates data silos.
- Embeds performance insights into business application workflows.
Participants:
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
