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Jonathan Barouch, CEO of Local Measure, joins us to discuss their journey of leading and innovating through a major business disruption.
Topics Include:
- Intro to Local Measure
- The pre-Covid business model and customers
- Impact of Covid
- Losing 75% of their revenue within months
- Teams navigating the early months of Covid
- Reinventing the business
- Testing, iterating new business models
- Leveraging AWS APIs for Amazon Connect Cloud Contact Center solution
- Balancing the former focus and contact centre pivot
- The importance of a call centre in lean times
- Migrating call centres of airlines and banks within 30 days
- Change management and the Local Measure solution
- Leveraging AI/ML for additional customer efficiencies
- Shaving seconds off calls equate to huge savings
- Leveraging AI/ML to turbocharge agents
- Additional industries for the Local Measure solution
- Transforming data for tangible benefit
- Proactive, predictive and outbound engagements
- Guidance for other Software Executives going through disruption
- What’s next for Local Measure
- Interview wrap up
