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PagerDuty SVP Rukmini Reddy explains why AI is making software operations exponentially more complex — and why the companies that learn and recover fastest will be the ones that win.
Topics Include:
- PagerDuty powers critical digital operations for enterprises and AI-native companies.
- Founded by early AWS employees who experienced always-on system failures firsthand.
- The platform evolved from simple alerting into a full operational intelligence platform.
- Complexity exploded with microservices, cloud-native infrastructure, and multi-cloud environments.
- Reliability must be a core value — not an operational afterthought.
- PagerDuty's culture champions the customer above everything else.
- Employee recognition extends beyond sales to celebrate the whole business.
- AI is accelerating software creation but making operations far more complex.
- AI fails differently — silently, unpredictably, with a much larger blast radius.
- Enterprises should leverage their operational history as a competitive AI asset.
- AI-native companies must build operational resilience early, not bolt it on later.
- The winners won't build fastest — they'll learn and recover fastest.
Participants:
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