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Sam Gantner, Chief Product Officer of Nexthink, reveals how DEX is moving IT from reactive firefighting to proactive problem prevention and transforming enterprise productivity.
Topics Include:
- DEX stands for Digital Employee Experience
- DEX eliminates IT issues preventing employee productivity
- Shifts IT from reactive to proactive problem-solving
- Employees often serve as IT problem alerting systems
- Best IT is transparent to employees
- DEX solves device sluggishness and slow application issues
- Network problems consistently appear across organizations
- IT teams often lack visibility into employee experiences
- Many organizations waste money on unused software licenses
- DEX Score measures comprehensive employee IT experience
- Surveys capture subjective aspects of technology experience
- Reduction of actual problems differs from ticket reduction
- Nexthink uses lightweight agents on employee devices
- Browser monitoring essential as browsers become application platforms
- Employee engagement metrics capture real-time feedback
- Nexthink rebuilt as cloud-native platform using AWS services
- Company deploys across 10+ global AWS regions
- 30% of engineering resources dedicated to AI development
- One customer eliminated 50% of IT tickets
- Another recovered 37,000 productivity hours worth $3M annually
- A third saved $1.3M by identifying unused licenses
- AI implementation requires dedicated employee training
- Good AI now better than perfect AI never
- Technology adoption is the next DEX frontier
- Digital dexterity becoming critical for maximizing IT investments
Participants:
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
