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From cost management to practical implementation, Sage's Amaya Souarez shares invaluable insights on building AI-powered business tools that deliver measurable value to customers.
Topics Include:
- Amaya Souarez introduced as EVP Cloud Services at Sage
- Overview of Sage: offers accounting, finance, HR and payroll tech for small businesses
- Company emphasizes human values alongside technology development
- Amaya oversees core cloud services and operations across 200+ products
- Sage Co-Pilot announced as new AI assistant – helping automate invoicing and cash flow management
- Common misconceptions with Generative AI
- AI solutions aren’t always solution to every problem
- Compares AI hype to previous blockchain enthusiasm
- Emphasizes starting with clear use cases before implementation
- Difference between task-based and reporting-based use cases
- Partnering with AWS to build accounting-specific language models
- Different accounting terminology varies by country
- Using AWS Bedrock and Lex for a domain-specific language model development
- Multiple AI models may be needed for single solution
- Customer feedback drives project funding decisions
- AI development integrated into regular product roadmaps
- Focus on reducing cost per user for AI features
- Success story: reducing 20-hour task to 5 minutes
- Tracks AI usage costs per customer interaction
- Early Gen AI hype caused confusion in the market
- Plans to make domain-specific models available via API
- Will offer language models on AWS Marketplace
- Emphasizes practical AI application over blind implementation
Participants:
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