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Industry leaders from Kore AI, SS&C Blue Prism and AWS reveal what actually works in agentic AI deployment, from contact center automation to employee productivity, with proven strategies for regulated industries.
Topics Include:
- Kore AI and SS&C Blue Prism leaders discuss achievable agentic AI actions
- Three deployment areas show real ROI: customer service, employee automation, and process workflows
- Kore AI handles billions of annual interactions, with 85% focused on contact center operations
- SS&C Blue Prism achieved $200 million annual savings using agentic AI across 120 internal use cases
- The company processes 6 million transactions monthly consuming 10-12 billion tokens in production
- Regulated industries like financial services and healthcare successfully deploy agentic AI with proper guardrails
- eBay case study demonstrates measurable productivity gains tied directly to AI agent implementation
- Two identical pilot programs yielded different results: one tied to business outcomes, one didn't
- ISVs should stop chasing shiny objects and focus on solving customers' stickiest problems instead
- Design for scale from day one and accept no single vendor solves everything alone
- Employee-facing use cases carry less risk than customer-facing applications for initial AI deployments
- Combining deterministic automation with AI plus governance creates more viable and trustworthy solutions
Participants:
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
