The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
How AI is creating support roles, not taking them
AI is revolutionizing the customer service landscape, and with it, the traditional role of a support agent. On today's show we're joined by an industry panel of experts to answer the questions - what does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come?
Today's guests:
- Christian Osmundsen, Global Head of Customer Experience at Deliverect
- Lauren Francis, Customer Support Process Improvement Manager at Intercom
- Ruth O'Brien, Director of Automated & Proactive Support at Intercom
- Sam Forde, Merchant Success Manager at Zapiet
Read a transcript at https://www.intercom.com/blog/podcasts/ai-future-of-support-roles
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