The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
CX leader Camille E. Acey on the evolving dynamics in customer service
CX expert Camille E. Acey joins us to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources.
Watch on YouTube: https://www.youtube.com/watch?v=OpXJANfwwIA
Read a transcript: https://www.intercom.com/blog/videos/cx-camille-acey-on-customer-care
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