The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Scale: Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity
As part of our ongoing Scale series, Dee Reddy chats to Clearbit's VP of Customer Success Luke Diaz about how he's guided Clearbit's Customer Success team through the storm, how a resolute focus on reducing churn has paid dividends, how automation has been a key factor in this, and why in times like this you should really focus on your customer.
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