The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
In this episode, we chat with Lynn Hunsaker - author of Innovating Superior Customer Experience - about how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
Watch this episode on YouTube: https://www.youtube.com/watch?v=QqZKIBUW8Lk
Transcript: https://www.intercom.com/blog/videos/cx-strategist-lynn-hunsaker-on-putting-the-customer-at-the-heart-of-innovation/
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