In this episode of the HR Leaders Podcast, I spoke with DJ Casto, Chief HR Officer at Synchrony, about the hidden costs of deprioritising employee wellbeing - and the immense benefits of making it a strategic priority.
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Episode highlights
00:00 - Introduction
01:27 - Synchrony's focus on employee wellbeing
06:15 - Supporting mental health beyond physical health
08:08 - Challenges of remote contact centre work
09:31 - How the 60-second brakes work
12:03 - Integrating Thrive's approach into workflow
13:43 - Customizable wellbeing solutions for each role
15:32 - Building a diverse roster of wellbeing coaches
17:36 - Making it easy and safe for employees to access coaches
22:32 - Importance of confidentiality with outside partners
23:59 - Taking a proactive approach to mental health
25:46 - Becoming a better leader through parenthood
28:44 - Rethinking parental leave policies
31:45 - Precious bonding moments supported by the company
33:08 - Providing support when parents return to work
35:19 - Addressing childcare breakdowns with flexibility
38:08 - Being open and agile with benefit innovations
40:27 - Staying focused on serving employees' needs
About HR Leaders Podcast: Join Chris Rainey as he chats with the world's top Chief People Officers, CHRO’s and industry experts who share their experience, insights, lessons learned and how they are shaping the future of work for business and society.
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