In this episode of the HR Leaders Podcast, we are joined by Natalie Porter, Head of Culture and Employee Experience at NTT DATA UK. Natalie shared valuable insights on leading culture change and improving employee experience during a major integration of two large companies.
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Episode highlights
0:28 - Natalie provides background on her career journey in HR
01:03 - She discusses working externally as a consultant before moving into an internal role
01:55 - The value of bringing an external perspective into an internal role
02:53 - Importance of listening and understanding people are complex
03:06 - Using her experience to provide context on change initiatives
03:42 - Her role was created as part of the company integration
04:43 - Researching the culture and employee experience during integration
05:00 - Employees felt uncertainty and fear amidst constant change
05:57 - Wanting to redefine the culture and values post-integration
06:22 - Developing a new purpose statement and reinforcing values
07:29 - Challenges of leading culture change amidst other transformations
08:27 - Adapting to external forces like changes in remote work
09:34 - Focus on diversity, equity and inclusion initiatives
10:23 - Addressing challenges around DEI in tech
11:05 - Establishing inclusive foundations in policies and processes
12:26 - Encouraging allyship and engagement from all employees
13:25 - Advice for leaders on complexity of an integration journey
14:17 - Impact of changes on employee experience
15:01 - Excited about reconnecting people and bringing teams together
15:37 - Rebuilding connections lost during the pandemic
16:59 - Importance of 'soft skills' and relationships
18:12 - Conclusion and looking ahead to the next phase
About HR Leaders Podcast: Join Chris Rainey as he chats with the world's top Chief People Officers, CHRO’s and industry experts who share their experience, insights, lessons learned and how they are shaping the future of work for business and society.
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