Artificial Intelligence used to be the sort of thing you'd only hear about in a science fiction setting, or more recently with the advent of platforms like ChatGPT. But artificial intelligence, or concepts like machine learning have been in use in systems for quite a while now. AI is already here, so how is it going to impact our industry? We are joined by UX Engineering Manager for Root Integrated Systems Kate Adkins and Director of Programming for CTI Mike Krejci to talk all things AI. Will this be our eventual replacement, or another piece of a programmer's toolkit?

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