{"author_name":"The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom","author_url":"https://art19.com/shows/inside-intercom/episodes/b053e4e0-6a66-4fe6-8ca7-58680d09bbeb","description":"Intercom Senior Product Manager Hugh Durkin chats with John Collins about why browsers – not apps – are the future of mobile consumption, what shopping centers and fast-food chains can teach us about building better software platforms, and much more.","html":"<iframe src=\"https://art19.com/shows/inside-intercom/episodes/b053e4e0-6a66-4fe6-8ca7-58680d09bbeb/embed\" style=\"width: 720px; height: 200px; border: 0 none;\" width=\"720\" height=\"200\" scrolling=\"no\" sandbox=\"allow-scripts allow-popups allow-popups-to-escape-sandbox\"></iframe>","provider_name":"ART19","provider_url":"https://art19.com","title":"Hugh Durkin, Senior Product Manager at Intercom","type":"rich","version":"1.0","width":720,"height":200}